Company Insider Struggles With Student Loan Debtors’ Misery

CORAL SPRINGS, Florida — Call-center manager Bob Greenberg says he knew just what to tell customers like the angry retiree who phoned in 2014: promise them anything. Deloris Burket was calling again to complain to the Florida company where Greenberg ran interference. At 72, the Pennsylvania woman struggled with $38,000 in loans that she’d co-signed…

from NerdWallet
https://www.nerdwallet.com/blog/loans/student-loans/student-loan-debtors-misery/

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